Shipping

What shipping carrier does Kooroo use?

All orders are subject to availability. If inventory is not immediately available, we will let you know by phone or email within 48 hours of receiving your order that there is a wait for the next issue of your first choice item. If the item is out of stock permanently, you will receive a refund for that item. If you’d like to change your out-of-stock purchase order and receive inventory we have available, we are always more than happy to help you find a substitute.

How are prints packaged for shipping? 

We ship all of our prints in a flat reinforced package because we prefer to keep our prints laying flat rather than rolled into tubes.

To pad our animal friends on their journeys, we use Expandos, which can sometimes have rough edges. Please be mindful when retrieving your animal from the corrugated box.

Does Kooroo ship internationally? 

Yes, and gladly. However, any additional international shipping charges will be paid in full by the buyer. All tariffs, customs fees and duties are also the responsibility of the buyer. For additional help regarding an international order, please contact us at info@koorooanimals.com. Please note that, due to the extensive journeys Kooroo Animals must make for international orders, all sales are final and cannot be returned or exchanged. All international orders ship USPS.

RETURNS & EXCHANGES

Returns - Online orders:

Kooroo products, excluding letterpress prints, can be returned for a full refund within 30 days of purchase.

All letterpress print sales are final.

If you’d like to return your Kooroo Animal(s) for a full refund, please ship your item(s) to the address below, being sure to include your receipt. All online orders must be postmarked within 30 days of the purchase date for a full refund. Products must also arrive free of defects, in the condition of their original shipping. If you cannot locate the corrugated box that the product came in, please use an equivalent box with equal or greater padding to ensure a safe and comfortable journey back to us. If the product arrives in an acceptable condition, a refund will be granted. The refund will include the cost of the product and the initial shipping charge. The charge for return shipping is the buyer’s responsibility.

Customer responsibilities for returns:
1) Postmark shipment within 30 days of purchase
2) Include Kooroo receipt
3) Securely pack product for shipment
4) Pay return shipping charges

Exchanges - Online orders:

If you’d like to exchange your Kooroo Animal(s), please contact us at info@koorooanimals.com to request an exchange and select your new item(s). All exchanges must be postmarked by shipping carrier within 30 days of original purchase date.  Once we have received your returned product, we will process your new order. You will be charged or refunded the difference in the purchase price of your items. You will also be charged current shipping rates for the new order. Due to the limited edition numbers of some Kooroo products, we cannot guarantee that the item you have ordered for exchange will be available more than 15 days after your request for exchange.

The original product(s) must be returned free of defects, in the condition of their original shipping, for an exchange to be granted. If you cannot locate the corrugated box in which you received your Kooroo order, please use an equivalent box with equal or greater padding to ensure a safe and comfortable journey back to us. The charge for return shipping is the buyer’s responsibility.   

If the replacement you have requested is no longer available, current shipping rates will apply for shipping your previous product back to you.

Please note that Kooroo limited edition family numbers are likely to change with returns and exchanges. For example, if you initially received a No. 2 Elephant and want to exchange it for a limited edition Lion, you will likely receive a different number within the family of 25.

Customer responsibilities for exchanges:
1) Email us your exchange request at info@koorooanimals.com
2) Postmark shipment within 30 days of purchase
3) Include Kooroo receipt
4) Securely pack product for shipment
5) Pay shipping charges for return to Kooroo
6) Pay return shipping rate for new animal

Returns - Prints:

We cannot offer refunds or exchanges on any letterpress products. However, if you are dissatisfied with the print you received or the condition you received it in, please contact us immediately at (316)-285-0806 or by email at info@koorooanimals.com. We are always curious about your feedback on our handiwork and shipping service and will work to guarantee your satisfaction with every Kooroo piece.

Returns & exchanges - Retail purchases:

All retail returns and exchanges are subject to the promotions and policies of individual retail partners. Please discuss your request with your local retailer.

Returns & exchanges - Wholesale purchases:

We do not offer any refunds or exchanges for wholesale orders. For further information regarding wholesale purchases and policies, please visit our retailers page.